Have a question or need assistance? Fill out the form below and our team will get back to you promptly.
Frequently Asked Questions
Log in to your account and browse our product catalog. Add items to your cart and proceed to checkout. If you need help navigating the ordering process, please contact our support team using the form above.
We ship orders Monday through Thursday to ensure product integrity during transit. Shipping times vary by location. For detailed shipping information, please refer to our Terms of Service page.
Once your order ships, you will receive a tracking number via email. You can also check your order status by logging into your account and visiting the Orders section.
Due to the nature of our products, all sales are final. Please review your order carefully before completing your purchase. For questions about specific products, contact our team.
Our products are human cell and tissue products (HCT/Ps) regulated under Section 361 of the Public Health Service Act and 21 CFR Part 1271. They are not FDA-approved drugs, biologics, or medical devices. Healthcare providers are responsible for determining appropriate use in accordance with applicable regulations.
Log in to your account and navigate to Account Details to update your personal information, email address, or password.
Our products are available exclusively to qualified healthcare providers. Account registration requires verification of professional credentials.
You can reach our support team by filling out the contact form at the top of this page. We aim to respond to all inquiries within one business day.
